At VIA, we take pride in the quality and craftsmanship of every product we create. If you are not completely satisfied with your purchase, we are happy to accept eligible returns under the conditions outlined below.
Return Eligibility
Return requests must be submitted within 15 days of the delivery date shown by the shipping carrier.
To be eligible for a return, all items must be returned in their original condition and include all original packaging and contents, including:
- The belt
- Dust bag
- Gift box
- Thank-you card
- Any additional materials included with the order
Items that are worn, damaged, altered, or returned without their original packaging may not be eligible for a refund.
How to Initiate a Return
To begin a return, please contact our customer care team with your order number and reason for return. Once your request has been approved, return instructions will be provided. Returns sent without prior authorization may not be accepted.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Original shipping charges are non-refundable.
Exchanges
At this time, exchanges are subject to product availability. If you would like a different size or style, please contact us, and we will do our best to accommodate your request.
Damaged or Incorrect Items
If your order arrives damaged or if you receive an incorrect item, please get in touch with us within 7 days of delivery so that we can make it right.
Questions
For any questions regarding returns, exchanges, or your order, please contact us, and our team will be happy to assist you.